SYSTEMS DEVELOPER
SYSTEMS DEV.
GEEK SQUAD
December 2013 – April 2014
Worked as a systems developer creating a portal and registration system for nonprofit organizations to request the Geek Squad Academy to take place their city. During the project we created an entirely new web system to replace an older system. This new system allowed for students and employees to register for camps that the Geek Squad Academy was hosting. On the project we implemented the Symfony PHP framework for rapid deployment and flexibility; as well as Bootstrap components to make the system mobile responsive. Worked on a team of two, which consisted of one other developer and our manager. Feel free check out the Geek Squad Academy at academy.geeksquad.com!
EMPLOYEE TOOLS DEV.
SOFTWARE DEV.
BEST BUY
July 2012 – September 2012
Maintained the existing Employee Toolkit System. Added functionality, fixed bugs, tested and released software to the entire North American region of Best Buy Stores. Developed internal websites for the corporate offices and retail employees that gave employees the tools to view future products, and the schedule for the holiday season. Implemented a rapid release cycle while working on a team of developers and designers to create a quality product that released just a few weeks from its inception.
ONLINE SUPPORT
COVERT AGENT
GEEK SQUAD
April 2014 – Currently Employed
Covert Agents are basis of the Geek Squad ever-expanding online service platform. Working from my covert command center located at home, I help clients find solutions for their technology challenges. In this role, I provide product repair, hardware and software upgrade or installation, and system optimization services on a wide variety of devices and operating systems.
In this role it is key when I am working with my clients, that they understand what I am recommending and that I advise them on how to best take advantage of the services that Geek Squad offers. The use excellent verbal and written skills is necessary to understand client needs and explain said services.
ADV. REPAIR AGENT
ARA
GEEK SQUAD
July 2011 –December 2013
Responsible to assess, test, and perform client and store product repairs. Expectations included the ability to accurately and quickly diagnose a variety of technology issues and create the best solution for resolution. In this role, I assisted in leading a team of repair agents to meet monthly and quarterly business goals. My team received recognition for best in the district countless times based on sales numbers, repair quality and our client satisfaction.
ASSISTANT MANAGER
ASST. MANAGER
MARCUS THEATRES
July 2007 – August 2011
It was my honor to ensure the quality of your Magical Movie Memories at Cedar Creek Cinema. I started in July 2007 as a Concession Attendant and climbed to Assistant Manager status. In this role, I was responsible to ensure all of the movies had the correct advertising to meet our vendors expectations and the Marcus Corporation standard operating procedure.
I also opened and closed the business, managed a staff of anywhere from five to 15 employees. Was in charge of training the projection booth team and maintained ten Century 35mm projectors as well as NEC digital projectors running off Doremi digital playback servers.